"This is a basic professional portfolio. It is meant to serve as an overview of
various past and current experiences within the production support and system
administration field. I am currently working within a blended version of these
two departments now. This overlap is mainly due to the job requirements, but
also for the fact that the industry has shifted in the amount of computer related
technology required. This is an exciting position because it offers a lot of
opportunity for project improvements, system integration, and increased repair
efficiency due to advancement of monitoring tools."
"This area contains examples of projects that have resulted from continued service repairs, process upgrades, and workflow improvements. The ROI focused on returns from downtime, waste, support costs, and overall increased efficiency. "
"This section is about the setup, management, and administration of the production support department."
"A lot of time and effort was involved in implementing an ERP system. This section describes some of the efforts used to setup and configure the new system to improve processes and workflows."